Return and Refund policy
Please read our Return and Refund Policy carefully before making a purchase. By purchasing products from our website, you agree to be bound by the following terms and conditions regarding returns and refunds.
1. Returns
1.1 We strive to ensure your complete satisfaction with your purchase. If you are not satisfied with your purchase, you may request a return within 7 days from the date of delivery, provided the following conditions are met:
• The item is unused, unworn, and in its original condition with all tags and labels attached.
• The item is returned in its original packaging.
• The original receipt or proof of purchase is included.
1.2 To initiate a return, please contact us at Shop@futurefashionnepal.com
1.3 The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).
2. Refunds
2.1 Once we receive your returned item and verify that it meets our return conditions, we will process your refund.
2.2 The refund will be issued to the original payment method used for the purchase. Please note that the original shipping charges are non-refundable unless the return is due to our error.
2.3 Please allow 1-2 days for the refund to be processed and reflected in your account.
3. Exchanges
3.1 We want you to be completely satisfied with your purchase. If you wish to exchange an item for a different size, color, or style, you may request an exchange within 7 days from the date of delivery, provided the following conditions are met:
• The item is unused, unworn, and in its original condition with all tags and labels attached.
• The item is returned in its original packaging.
• The original receipt or proof of purchase is included.
3.2 Once we receive your returned item and verify that it meets our exchange conditions, we will process the exchange and ship the requested replacement item, subject to availability.
3.3 If the requested replacement item is unavailable, we will issue a refund for the original item following our Refund Policy.
3.4 If the requested replacement item has a higher price than the original item, you will be responsible for paying the price difference.
3.5 If the requested replacement item has a lower price than the original item, we will refund the price difference following our Refund Policy.
4. Damaged or Defective Items
4.1 If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will provide assistance and arrange for a replacement or refund, depending on product availability and your preference.
• Non-Returnable Items
5.1 The following items are non-returnable:
• Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons, unless they are in their original, unopened packaging.
• Customized or personalized items.
• Items purchased during clearance or final sale.
6. Changes to the Return and Refund Policy
6.1 We reserve the right to modify or update our Return and Refund Policy at any time without prior notice. The updated version will be effective as of the date it is posted on the website.
• Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us.
By making a purchase from our website, you acknowledge that you have read, understood, and agree to be bound by our Return and Refund Policy.