Privacy policy
At Future Fashion Nepal Pvt. Ltd., we respect your privacy and are committed to protecting the personal information you provide when using futurefashionnepal.com.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
- Name
- Phone number
- Email address
- Billing and delivery address
- Order and purchase details
- Payment-related information
- Information you provide when contacting customer support
We may also automatically receive certain technical information when you visit our website, such as device, browser, IP address and website usage information.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Process payments and refunds
- Provide customer support
- Communicate with you about your orders
- Handle returns, exchanges and complaints
- Improve our website, products and services
- Send promotional communications where permitted
- Detect and prevent fraud, misuse or unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment providers.
We do not need to store your complete payment-card or banking credentials when the payment provider processes the transaction.
Payment providers may collect and process information according to their own privacy policies and terms.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website traffic and usage
- Improve customer experience
- Support advertising and marketing activities where applicable
You may be able to control cookies through your browser settings.
5. Sharing of Information
We may share necessary information with trusted service providers who help us operate our business, such as:
- Payment providers
- Delivery and courier companies
- Website and technology service providers
- Marketing or advertising service providers, where applicable
- Professional advisers or authorities where required by law
We only share information as reasonably necessary for the relevant business or legal purpose.
6. Marketing Communications
Where permitted, we may use your contact information to send information about products, offers, promotions or other updates.
You may request to stop receiving promotional communications at any time.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal or regulatory requirements.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
11. Your Privacy Requests
If you have questions about your personal information or wish to make a privacy-related request, please contact us using the details below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legal requirements.
The updated policy will be published on this page with the revised Last Updated date.
13. Contact Us
Future Fashion Nepal Pvt. Ltd.
Email: shop@futurefashionnepal.com
Phone: 9768386767