Grievance Policy

At Future Fashion Nepal Pvt. Ltd., we value customer feedback and are committed to addressing complaints and grievances fairly and promptly.

1. How to Submit a Complaint

If you have a complaint regarding a product, order, payment, delivery, return, refund or any other service provided by us, please contact us using:

Email: shop@futurefashionnepal.com
Phone: 9768386767

Please include, where applicable:

• Your name
• Order number
• Contact details
• Details of the complaint
• Relevant photographs, documents or other supporting information

2. Grievance Officer

For complaints that require formal review or escalation, you may contact our designated Grievance Officer:

Name: Nitisha Bista
Position: Grievance Officer
Email: Nitisha.bista@futurefashionnepal.com
Phone: 9768386767

3. Complaint Handling

We will review complaints based on the information provided and take reasonable steps to investigate and resolve the matter.

Where additional information is required, we may contact the customer for clarification or supporting documents.

Depending on the nature of the complaint, the resolution may include an explanation, correction, replacement, exchange, refund or other appropriate remedy, subject to applicable law and our relevant policies.

4. Response

We aim to acknowledge and address complaints within a reasonable period.

The time required to resolve a complaint may vary depending on its nature, the information required and whether investigation with a courier, payment provider or other third party is necessary.

5. No Waiver of Consumer Rights

Nothing in this policy is intended to limit or exclude any mandatory rights or remedies available to consumers under applicable law.

Contact

Future Fashion Nepal Pvt. Ltd.
Email: shop@futurefashionnepal.com
Phone: 9768386767